The Future of Eastbourne Station Health Centre Public Consultation

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An update on Eastbourne Station Health Centre (ESHC)

A public consultation about the future of ESHC launched on 3rd February 2020: the consultation was paused due to the Covid-19 pandemic and finally closed on 14th September 2020.

On the 9th December 2020 the Governing Body of NHS East Sussex Clinical Commissioning Group (CCG) agreed proposals to close the walk-in facility at ESHC and support the registered patients to move to a new surgery. The Decision-making Business Case that was submitted to the CCG can be found here: 2.1 Eastbourne Walk in Centre (eastsussexccg.nhs.uk) This decision was then endorsed at the East Sussex Health Overview and Scrutiny Committee meeting on the 10th December 2020.

The decision followed a comprehensive review and evaluation of feedback from the consultation. This review was carried out by Opinion Research Services Ltd (ORS), the social research organisation employed by the CCG to manage the consultation feedback and to report the outcomes. ORS produced a comprehensive, independent report of the findings for the CCG to consider before any decisions were made.

In making their decision, the Governing Body considered recent and on-going developments to further improve health services in Eastbourne – including improved access GP appointments in the evenings, weekends and bank holidays; telephone and video appointments; and the NHS 111 Clinical Assessment Service (CAS) which provides specialist clinical advice via telephone or online to ensure people are directed to the most appropriate service for them – as well as other supporting information.

Dr David Warden, Clinical Chair for East Sussex CCG’s Governing Body, said: “I would like to thank everyone that took part in our public consultation and assure them that we considered every single comment and suggestion extremely carefully before coming to our conclusions, which were endorsed by our Governing Body."

“It is the CCG’s duty to ensure our residents have access to the best possible health and care services within the resources we have available. We are confident that our existing and further improving services, together with investment into other areas of the local health and care system, will provide local people with access to the right health and care services for them.”

Since this decision was taken the CCG put into place a comprehensive plan to support local people and visitors to access the services they need. This plan includes:

  • Support for ESHC registered patients to move to the new Victoria Medical Centre, which is scheduled to open in late summer 2021. In July 2021 the CCG wrote to all patients registered at ESHC to inform them of their move to the new practice, explaining how this would take place and how they could access support if they needed it. The CCG also invited patients to a series of events held during June and July: these were hosted by GPs and practice staff from Victoria Medical Centre who talked about the new practice and the services it will offer patients. Nearly 250 people attended these events.
  • Recognition that Victoria Medical Centre is further away from the centre of town, so a new branch surgery of Victoria Medical Centre will be opening at the Beacon Shopping Centre in Eastbourne in late summer 2021.
  • Patients who are registered at Green Street and Enys Road practices will move to Victoria Medical Centre once it has opened. Patients who are registered at Bolton Road Practice will also be moving to the new Victoria Medical Centre: this will not take place until the new Beacon branch surgery is open so that they can continue to have town centre access to GP services.
  • A new service to support rough sleepers and homeless people. This service includes GP and community nurse drop-in clinics and support from community nurses with access to services and help when discharged.
  • help for local people to understand all the services available to them and how to access these services. This will include a new information leaflet which will be distributed widely and a dedicated information resource for tourist information centres and local language schools, so that visitors to Eastbourne are given the information they need about how to access services.



An update on Eastbourne Station Health Centre (ESHC)

A public consultation about the future of ESHC launched on 3rd February 2020: the consultation was paused due to the Covid-19 pandemic and finally closed on 14th September 2020.

On the 9th December 2020 the Governing Body of NHS East Sussex Clinical Commissioning Group (CCG) agreed proposals to close the walk-in facility at ESHC and support the registered patients to move to a new surgery. The Decision-making Business Case that was submitted to the CCG can be found here: 2.1 Eastbourne Walk in Centre (eastsussexccg.nhs.uk) This decision was then endorsed at the East Sussex Health Overview and Scrutiny Committee meeting on the 10th December 2020.

The decision followed a comprehensive review and evaluation of feedback from the consultation. This review was carried out by Opinion Research Services Ltd (ORS), the social research organisation employed by the CCG to manage the consultation feedback and to report the outcomes. ORS produced a comprehensive, independent report of the findings for the CCG to consider before any decisions were made.

In making their decision, the Governing Body considered recent and on-going developments to further improve health services in Eastbourne – including improved access GP appointments in the evenings, weekends and bank holidays; telephone and video appointments; and the NHS 111 Clinical Assessment Service (CAS) which provides specialist clinical advice via telephone or online to ensure people are directed to the most appropriate service for them – as well as other supporting information.

Dr David Warden, Clinical Chair for East Sussex CCG’s Governing Body, said: “I would like to thank everyone that took part in our public consultation and assure them that we considered every single comment and suggestion extremely carefully before coming to our conclusions, which were endorsed by our Governing Body."

“It is the CCG’s duty to ensure our residents have access to the best possible health and care services within the resources we have available. We are confident that our existing and further improving services, together with investment into other areas of the local health and care system, will provide local people with access to the right health and care services for them.”

Since this decision was taken the CCG put into place a comprehensive plan to support local people and visitors to access the services they need. This plan includes:

  • Support for ESHC registered patients to move to the new Victoria Medical Centre, which is scheduled to open in late summer 2021. In July 2021 the CCG wrote to all patients registered at ESHC to inform them of their move to the new practice, explaining how this would take place and how they could access support if they needed it. The CCG also invited patients to a series of events held during June and July: these were hosted by GPs and practice staff from Victoria Medical Centre who talked about the new practice and the services it will offer patients. Nearly 250 people attended these events.
  • Recognition that Victoria Medical Centre is further away from the centre of town, so a new branch surgery of Victoria Medical Centre will be opening at the Beacon Shopping Centre in Eastbourne in late summer 2021.
  • Patients who are registered at Green Street and Enys Road practices will move to Victoria Medical Centre once it has opened. Patients who are registered at Bolton Road Practice will also be moving to the new Victoria Medical Centre: this will not take place until the new Beacon branch surgery is open so that they can continue to have town centre access to GP services.
  • A new service to support rough sleepers and homeless people. This service includes GP and community nurse drop-in clinics and support from community nurses with access to services and help when discharged.
  • help for local people to understand all the services available to them and how to access these services. This will include a new information leaflet which will be distributed widely and a dedicated information resource for tourist information centres and local language schools, so that visitors to Eastbourne are given the information they need about how to access services.



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