What is Eastbourne Station Health Centre?

    Eastbourne Station Health Centre consists of four consultation/treatment rooms at Eastbourne Railway Station. It provides two services:  A walk-in service offering treatment, information and advice for a range of minor illnesses and injuries from 8am-8pm seven days a week. You don’t need an appointment or to be registered with a GP to use the walk-in service.  A ‘conventional’ GP practice, with 3,351 registered patients

    If Eastbourne Station Health Centre were to close, wouldn’t people just go to A&E?

    We are introducing a range of measures which will ensure that, if Eastbourne Station Health Centre closes, there will not be an increase in pressure on A&E. There is now an Urgent Treatment Centre (UTC) at the Eastbourne District General Hospital open for 12 hours every day offering a walk-in service, and from Spring 2020 you can be booked into the UTC by NHS111. In addition to the UTC, people can get health advice or guidance by calling NHS111 or by using the additional evening and weekend GP appointments.

    What would homeless people do if Eastbourne Station Health Centre closes?

    Anyone can use walk-in services at the Urgent Treatment Centre. People with no fixed address are entitled to register with a GP practice and, in the Eastbourne area, the Salvation Army have agreed that people with no fixed address can register using the Salvation Army address to receive correspondence on their behalf. Homeless people can also access the Rough Sleepers’ Initiative, a multi-disciplinary team which includes mental health, substance misuse, health and adult social care professionals and housing officers. The RSI runs drop-ins on Mondays from 09:00- 12:00 and on Fridays from 08:00-12:00 at the Salvation Army daycentre in Langney Road and at the Mathew 25 Mission, Brodie Hall, Seaside. Both organisations support homeless people and offer drop-in services. The Salvation Army is open Monday to Thursday from 10am to 4pm and on Fridays from 8.30am to 4pm and Mathew 25 is open Monday to Friday from 8 a.m. to 3 p.m. Both Matthew 25 and the RSI also have outreach teams working with homeless people on the streets.

    Where would students and holiday makers who are registered elsewhere be able to go?

    Students and holiday makers are able to register as a temporary patient at a local GP practice for a period of up to 3 months. Ask at a local practice to find out how. They can also call NHS 111 or use the Urgent Treatment Centre.

    Why are you proposing a different solution for Hastings walk-in centre?

    We have reviewed health services in Hastings town centre at the same time as in Eastbourne. The aim of these reviews was the same – to ensure we have the right services for local people in place in each town. In both cases public feedback, and data on how, when and what services people use helped us to explore the best options for each town. Out of 317 local council areas in England, Hastings is ranked as the 13th most deprived; Eastbourne is ranked at 106: English indices of deprivation 2019 – Ministry of Housing, Communities & Local Government. (Published 26 September 2019). There are also other differences in population and infrastructure that we have considered.

    What will happen to patients who are registered at ESHC?

    Eastbourne Station Health Centre also has a number of people that are registered as permanent patients of the practice. Some of these patients have asked us where they would need to go for their regular GP appointments. One possibility we are considering is that patients would be re-allocated to nearby practices in the town. If the proposed closure were to go ahead, every effort would be made to ensure patients would be re-allocated to a practice that is best placed to meet their needs. However, re-allocated patients would be able to move to another practice of their choice at any time (providing they live within the catchment area) and we would give every support to patients who might wish to do this. Whatever is decided, we will continue to ensure that patients can see a local doctor when they need to and we will communicate with patients to ensure that they know what is happening.

    I’m a patient at a nearby surgery, if ESHC closes how would it affect me?

    If, after consultation, a decision is made to close ESHC, registered patients would each be moved to another practice in the town, so nearby surgeries may welcome some new patients. We would support practices that did take on new patients to make sure they are ready, and continuing to provide quality services to all their patients.

    What would you do to support people who might be confused and have difficulty accessing alternative services?

    We would run an extensive communication and engagement programme to ensure people would be supported to access other services that are right for them. This would include on-site advisors based at Eastbourne Station Health Centre for a period of time prior to closure to help signpost people to the most appropriate services for them. We would also put in place a temporary care navigation service at the walk-in centre to help support people to access the right services for them.

    How many town centre practices are near to ESHC?

     Arlington Road Medical Practice, 1 Arlington Road, Eastbourne BN21 1DH 

     Bolton Road Surgery, 10 Bolton Road, Eastbourne BN21 3JY 

     Enys Road Surgery, 5 Enys Road, Eastbourne BN21 2DQ 

     Grove Road Surgery, 59-63 Grove Road, Eastbourne BN21 4TX 

     Lighthouse Medical Practice, 6 College Road, Eastbourne BN21 4HY

    Which community pharmacies are near to ESHC?

     Arlington Road Pharmacy, 1 Arlington Road, Eastbourne BN21 1DH 

     Boots Pharmacy, The Beacon, 97 Terminus Road, Eastbourne 

     Boots Pharmacy, 53 Grove Road, Eastbourne BN21 4TX 

     Day Lewis Pharmacy, 2 Furness Road, Eastbourne BN21 4EY

      Kamsons Pharmacy, Bolton Road, Eastbourne BN21 3JU

    What other health services are available in Eastbourne town centre?

     Drop in mental health services for adults aged 16 and over – Eastbourne Wellbeing Centre, 8 Saffrons Road, Eastbourne BN21 1DG 

     Children and Adolescent Mental Health Services (CAMHS) Youth Hub – Seaside Medical Centre, 18 Sheen Road, Eastbourne BN22 8DR 

     i-Rock: drop in service for young people aged 14-25 for advice re. mental health, wellbeing, housing, education and more - DC1, 67-69 Seaside Road, Eastbourne BN21 3PL – Mondays, Tuesdays and Thursdays 11am-6pm 

     Community Connectors, a free service for adults aged 16 and over, experiencing social issues that are impacting on their mental, emotional and physical health and wellbeing – walk-in clinics at Seaside Medical Centre, 18 Sheen Road, Eastbourne BN22 8DR and Lighthouse Medical Practice, 6 College Road, Eastbourne BN21 4HY 

     Drug and alcohol recovery services provided by STAR – Lift House, St Leonards Road, Eastbourne BN21 3UH