The Big Health and Care (social distancing) Conversation

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Have you needed health and care services during the pandemic, and how was that for you? We'd like to know about your experiences, so we can tell what's working well and where we need to improve.

* Have you had a face to face hospital, GP, or other healthcare appointment?

* Have you had an online or telephone appointment?

* Are you waiting for an appointment/treatment that has been delayed due to the pandemic?

Share your stories and ideas, ask questions, or complete a 'Quick Poll' by clicking on the tabs below. Thank you, from your NHS and social care.

Have you needed health and care services during the pandemic, and how was that for you? We'd like to know about your experiences, so we can tell what's working well and where we need to improve.

* Have you had a face to face hospital, GP, or other healthcare appointment?

* Have you had an online or telephone appointment?

* Are you waiting for an appointment/treatment that has been delayed due to the pandemic?

Share your stories and ideas, ask questions, or complete a 'Quick Poll' by clicking on the tabs below. Thank you, from your NHS and social care.

The COVID-19 pandemic changed the way most health and care services were delivered almost overnight, and we want to know what it has been like for people who have needed to use our services, as well as for those who work for the NHS or social care locally.

Little things, good or bad, can sometimes make a big difference to our experience, so by sharing just a few lines to tell us how it was for you could make a difference to others in the future.

- What do you think has worked well, and what could have been better?

- What changes do you think we should keep, and what should go back to how it was?

- If you decided not to use health or care services, even when you thought you needed them, why was that?

And if you'd rather speak to someone than write, you can call our friendly Public Involvement Team on 01903 708411. Thank you!



Please use this space to tell us how you have found health and care services during the Coronavirus pandemic. Even the little things you share could make a difference.

Please note: You do not have to register to post a story,  but you will be asked to provide your email address and a 'screen name'. Your screen name will be shown, but can be a made up name if you want to remain anonymous, and your email address will NOT be shown.  If you do wish to register, your 'login' will become your screen name.

Thank you for your feedback. We really appreciate you taking the time to share this and will add your views to our feedback log for the Big Health and Care (socially distancing) Conversation.  

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    No vaccinations at Billingshurst Surgery?

    by Fred1, about 1 month ago
    Billingshurst Surgery aren’t doing COVID vaccinations ? Why?It must be one of the biggest surgeries around!

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    Fantastic service

    by carolorp, about 1 month ago

    Mid December, despite trying to see my GP and being unable to get an appointment I was in considerable pain and getting nowhere, I ended up so bad that despite reservations due to Covid I went to A & E at St Richards Hospital in Chichester. The care there was unbelievable, within an hour I had been seen, given antibiotics then shortly after I had an x ray and blood tests, and was admitted. The next day I had a ct scan, put on Witterings surgical ward and 2 days later I had an operation to remove my gallbladder and... Continue reading

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    Garden Accident

    by AK, 3 months ago

    Four months ago (July 2020) I fell backwards down some steps in our garden. The only injury I sustained, was miraculously, an open fracture dislocation of my elbow and a severed brachial artery. Neighbours called 999 and my partner helped to stem the blood loss until the ambulance arrived. The first set of technicians sent for a paramedic who quickly decided that I needed to be transferred by air to Brighton Major Trauma (I live in Hastings). While waiting for the helicopter, a medical team was also called as I was still losing so much blood. Everyone at the scene... Continue reading

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    Cracked tooth

    by Angela Hatcher, 3 months ago
    I cracked my tooth and was lucky enough to be offered a dentist appointment within 48 hours. Upon arriving at the surgery, I was met with hand sanitiser and had my temperature taken. I had to wait on a chair in the corridor until my dentist was ready and I could enter her room. The dentist and her nurse were both gowned, gloved, masked and visored and I could see that the chair had recently been cleaned. I was examined and it was confirmed that my tooth was cracked. I was given a prescription for a weeks worth of antibiotics... Continue reading

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    Unexpected operation

    by Jane, 4 months ago

    Following bouts of severe abdominal pain it became so severe one morning that I had to dial 111 and was given very kind advice. I was also advised that I should go to A&E (ambulance was offered but wasn't necessary as my husband could take me). This was late May and I was very nervous about going to a hospital (this was RSCH, Guildford) in the midst of the pandemic, despite recognising it was unfortunately necessary. However, I felt completely safe as soon as I arrived, with every care taken, even at the entrance to the A&E dept, to ensure... Continue reading

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    Blood test

    by Anne, 4 months ago
    Attended Eastbourne DGH for routine blood test, having made appointment over the telephone.

    Access to area was well signposted, and secure. I was asked standard Covid-19 questions prior to entry. Distancing was maintained during wait time.

    Test was on time and at all times I felt secure. Exit was via one-way system.

    I didn't see any infringements of distancing rules or mask wearing inside the hospital.



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    Multiple visits to my GP practice

    by Sunbeam007, 4 months ago

    I have visited my GP practice in Eastbourne on five occasions since October, for blood tests and a flu jab with nurses, and two face to face appointments with GPs.

    On each occasion I was informed, both on the telephone and by text message the day before the appointment, of the process for checking in on arrival. For the GP appointments I could call from my car on arrival and the doctor would call me back when they were ready to see me, although I was invited to wait in the waiting room if I wished to (on the second... Continue reading

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    Social distancing.

    by Peter , 4 months ago
    I attend Moorfields on a regular basis - every 6 weeks - for eye injections for AMD in the Retina Therapy Unit (RTU). It is a busy clinic with seats in the waiting rooms at a premium. I had an appointment this week and the seating arrangements did not meet the usual social distancing requirement. I have drawn the attention of the hospital to the problem. It is the type of appointment where you are not only close to the professionals but the very nature of the treatment it is necessary to be very close to your face and eyes... Continue reading

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    Fulfilling Lives- accessing services for people with multiple and complex needs

    by Michaela Rossmann, 4 months ago

    Fulfilling Lives South East started in 2014 and is funded by the National Lottery Community Fund.

    We are funded to:

    (a) provide intensive support for people experiencing multiple disadvantage,

    (b) involve people with lived experience of multiple disadvantage at all levels and,

    (c) challenge and change systems that negatively affect people facing multiple disadvantage.

    We have highlighted six themes that have arisen from our work to date and within each theme we have further identified several commitments for change. One of our themes is Health Inequalities. Our commitments for change within that theme include:

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    Chris and Tom Osborne

    by Chris Osborne, 5 months ago

    My husband is 73 and I am 68 years old and we are both NON drivers. As we have never had a car, we either walk, take the train, or taxi or bus. We decided last month to take our first bus trip since Covid came into our lives, and decided to take the bus to Worthing, have lunch and come back. (This was a couple of months ago on a lovely day in the summer and was and is our only trip out). So firstly we walked to the bus station which is about 10min walk from us (so... Continue reading

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