There seems to be different levels of support to book an interpreter depending on which practice I am registered with.
We have presented information about Interpreting and Translation services at a Sussex wide GP Education webinar, which was recorded and shared in September 2020 and followed this with the same set of slides in the Primary Care bulletin to ensure all practices are reminded of the process for booking interpreters and have contact details for additional support from the Clinical Commissioning Group should they need it.
I've seen that some practices in Brighton and Hove have been queried about whether they offer interpreting services. How do you ensure patients are being offered this service especially at this time when telephone appointments are used so often?
All practices across Sussex have access to face to face and telephone interpreting services. In Brighton and Hove, we are contacting each practice where interpreting requests are lower than usual to ensure there are no barriers faced by GP practice teams when booking interpreters.