Digital First

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The NHS Long Term Plan commits that every patient will have the right to be offered digital-first care from their GP Practice by 2023/24.

Patients will have the choice as to what, if any, digital services they use, and those who can’t or don’t wish to use digital services will still be able to access the GP Practice over the phone or in person.

Digital services include:

  • Video consultation - appointments that take place between a patient and a health care professional over video call instead of face-to-face or over the telephone.
  • Online consultation (e-consult and engage consult) - a form on your GP practice website that asks you questions regarding why you need an appointment with your GP practice, which is used by your GP practice to ensure you get the healthcare you need at the right time with the most appropriate person.
  • SMS - two-way text messaging through your mobile phone with your GP Practice.
  • NHS App - simple and secure way of accessing NHS services, such as booking appointments, ordering repeat prescriptions, getting health advice and accessing your COVID-19 vaccine passport.
  • NHS 111 - 111 online can help if you have a medical problem and you're not sure what to do.

We want to hear your views about the use of digital services to access healthcare from your GP Practice.

You can tell us below about your views on digital services by using our quick poll, answering our brief survey, and telling us your stories. An easy read version of the survey is available by contacting the Public Involvement Team, and the survey is also available in:

The NHS Long Term Plan commits that every patient will have the right to be offered digital-first care from their GP Practice by 2023/24.

Patients will have the choice as to what, if any, digital services they use, and those who can’t or don’t wish to use digital services will still be able to access the GP Practice over the phone or in person.

Digital services include:

  • Video consultation - appointments that take place between a patient and a health care professional over video call instead of face-to-face or over the telephone.
  • Online consultation (e-consult and engage consult) - a form on your GP practice website that asks you questions regarding why you need an appointment with your GP practice, which is used by your GP practice to ensure you get the healthcare you need at the right time with the most appropriate person.
  • SMS - two-way text messaging through your mobile phone with your GP Practice.
  • NHS App - simple and secure way of accessing NHS services, such as booking appointments, ordering repeat prescriptions, getting health advice and accessing your COVID-19 vaccine passport.
  • NHS 111 - 111 online can help if you have a medical problem and you're not sure what to do.

We want to hear your views about the use of digital services to access healthcare from your GP Practice.

You can tell us below about your views on digital services by using our quick poll, answering our brief survey, and telling us your stories. An easy read version of the survey is available by contacting the Public Involvement Team, and the survey is also available in:


  • We know it is not always easy to see your doctor.

     

     

    So we are planning new ways for people to talk to their doctors and surgeries.

     

     

    This is called remote consultation.


    Types of remote consultation are:

     

    • Text message.

     


    • E-consult. Online forms.

    This is filling in a form on a website. It helps the surgery give you the right support.

     


    • Video consultation. 

    This is talking to healthcare staff over a video call. A bit like zoom or skype.

     



    Maybe you have used text, online forms or video consultation.

     

     

    We would like to know what you think.

     

     

     

    This will help us make sure that we are getting it right for everyone.

     


    Please tick the box                                                          

    If you have questions or something you want to tell us:

     

    Email sxccg.involvement@nhs.net

     

     

    Phone       01903 708 411


     

    Thank you!

     

    You are helping us improve health care for everyone.



    Easy Read document by Brighton and Hove Speak Out


    If you need this survey in an alternative format or other language, or if you have any queries, please contact the Public Involvement Team at Sussex NHS Commissioners on the following:

    Email: sxccg.involvement@nhs.net

    Call: 01903 708 411

    Post: FREEPOST - RTUZ-ECYG-ERRK

    Attn: Public Involvement Team

    NHS Brighton & Hove Clinical Commissioning Group

    Hove Town Hall, Norton Road, Brighton, BN3 4AH

    Deaf British Sign Language (BSL) users can contact us between 9am – 5pm Monday - Friday through the Video Relay Service (VRS) ‘SignLive’. Simply download the SignLive app at https://signlive.co.uk/login/, register your details, and search for NHS Brighton and Hove in the Community Directory. If the call goes to answerphone please leave a message, with your name and SignLive ID code and we will call you back as soon as possible.

    Your data and privacy

    All responses are handled anonymously and confidentially. We are committed to protecting your privacy, in accordance with the Data Protection Act 2018 and will not use any information we may hold about you for any purpose other than that for which it was collected. Under no circumstances is your data used for anything other than the purpose for which it has been collected.

    Thank you for taking part in our survey.

    Start Survey
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  • The Sussex NHS Commissioners are developing a new remote consultation service to support patients to access their GP Practice by using digital technology including text message, video calls, and online websites.
    We want to hear about your experiences of using remote consultations, which includes the following three services:

    • Video consultation - appointments that take place between a patient and a health care professional over video call instead of face-to-face or over the telephone. 
    • Online consultation (e-consult and engage consult) - a form on your GP practice website that asks you questions regarding why you need an appointment with your GP practice, which is used by your GP practice to ensure you get the healthcare you need at the right time with the most appropriate person.
    • SMS - two-way text messaging through your mobile phone with your GP Practice.


    If you need this survey in an alternative format or other language, or if you have any queries, please contact the Public Involvement Team at Sussex NHS Commissioners on the following:

    Email: sxccg.involvement@nhs.net

    Call: 01903 708 411

    Post: FREEPOST - RTUZ-ECYG-ERRK

    Attn: Public Involvement Team

    NHS Brighton & Hove Clinical Commissioning Group

    Hove Town Hall, Norton Road, Brighton, BN3 4AH

    Deaf British Sign Language (BSL) users can contact us between 9am – 5pm Monday - Friday through the Video Relay Service (VRS) ‘SignLive’. Simply download the SignLive app at https://signlive.co.uk/login/, register your details, and search for NHS Brighton and Hove in the Community Directory. If the call goes to answerphone please leave a message, with your name and SignLive ID code and we will call you back as soon as possible.

    Your data and privacy

    All responses are handled anonymously and confidentially. We are committed to protecting your privacy, in accordance with the Data Protection Act 2018 and will not use any information we may hold about you for any purpose other than that for which it was collected. Under no circumstances is your data used for anything other than the purpose for which it has been collected.

    Thank you for taking part in our survey.

    Start Survey
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