Community Ambassador Programme

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Community ambassadors are part of an exciting new way of helping the Sussex Health and Care Partnership to understand what is important to local people and make sure local health and care services are what local people need.

There are three Community Ambassador roles:

  • Community Ambassadors (Engagement) work in the local community, trying to make contact with people to talk to them about health and care services in the area and to find out their views.
  • Community Ambassadors (Equalities, Diversity and Inclusion) also work in the local community, but they are particularly trying to reach out to communities that the health and care services have difficulty in hearing from – for example faith groups, homeless people, people with a disability, people from some cultural backgrounds.
  • Community Ambassadors (Strategic) do office-based work, giving advice and support to NHS programmes across Sussex, and helping to make decisions about health and care services.

We want to hear about what our Community Ambassadors have been doing in their voluntary roles. Please use the "Stories" space below to share what you have been doing as a Community Ambassador.

Community Ambassador Activities

Over the past six months Community Ambassadors have undertaken a range of activities to help influence the services provided locally in Sussex. Community Ambassadors have:

  • Been active participants in eight interview panels for staff within the Sussex NHS Commissioners, providing an independent perspective on the panels;
  • Undertaken research on the views of the BAME communities on the flu vaccine and identified solutions to support the flu vaccination campaign and COVID-19 immunisation programme;
  • Worked in partnership to develop a questionnaire for the pre-consultation engagement for the Cardiology and Ophthalmology Services in East Sussex – over 200 questionnaires were completed by patients;
  • Worked collaboratively to design two questionnaires as part of the engagement with service users and practitioners for the Brighton and Hove Mental Health Accommodation tendering process; and
  • Supported the development of the materials for the pre-consultation engagement for Stroke redesign in West Sussex, including the narrative, Communications and Engagement Plan, Patient Survey Questions.

Background information

As part of Sussex Health and Care Partnerships’ commitment to patient and public involvement, a project to introduce volunteer Community Ambassadors across Sussex was launched in September 2019. Funding was awarded to the Sussex Clinical Commissioning Groups to lead the 12-month project.

The Community Ambassador Project will support the Sussex Health and Care Partnership to:

  • Increase the amount of feedback and intelligence we receive from our patients, carers and communities, which in turn ensures our services are responsive to need.
  • Embed the “lay” perspective in Sussex wide NHS programmes.
  • Increase our reach to communities we struggle to hear from.
  • Support our commissioners to ensure that the patient view is central to commissioning plans for specific pathways.

A Task and Finish Group was established to oversee the design and development of the project; whose members included Healthwatch, four members of the public, a voluntary and community organisation, CCG staff, Local Authority staff, and representatives from the CCG Public Involvement Team.

Community ambassadors are part of an exciting new way of helping the Sussex Health and Care Partnership to understand what is important to local people and make sure local health and care services are what local people need.

There are three Community Ambassador roles:

  • Community Ambassadors (Engagement) work in the local community, trying to make contact with people to talk to them about health and care services in the area and to find out their views.
  • Community Ambassadors (Equalities, Diversity and Inclusion) also work in the local community, but they are particularly trying to reach out to communities that the health and care services have difficulty in hearing from – for example faith groups, homeless people, people with a disability, people from some cultural backgrounds.
  • Community Ambassadors (Strategic) do office-based work, giving advice and support to NHS programmes across Sussex, and helping to make decisions about health and care services.

We want to hear about what our Community Ambassadors have been doing in their voluntary roles. Please use the "Stories" space below to share what you have been doing as a Community Ambassador.

Community Ambassador Activities

Over the past six months Community Ambassadors have undertaken a range of activities to help influence the services provided locally in Sussex. Community Ambassadors have:

  • Been active participants in eight interview panels for staff within the Sussex NHS Commissioners, providing an independent perspective on the panels;
  • Undertaken research on the views of the BAME communities on the flu vaccine and identified solutions to support the flu vaccination campaign and COVID-19 immunisation programme;
  • Worked in partnership to develop a questionnaire for the pre-consultation engagement for the Cardiology and Ophthalmology Services in East Sussex – over 200 questionnaires were completed by patients;
  • Worked collaboratively to design two questionnaires as part of the engagement with service users and practitioners for the Brighton and Hove Mental Health Accommodation tendering process; and
  • Supported the development of the materials for the pre-consultation engagement for Stroke redesign in West Sussex, including the narrative, Communications and Engagement Plan, Patient Survey Questions.

Background information

As part of Sussex Health and Care Partnerships’ commitment to patient and public involvement, a project to introduce volunteer Community Ambassadors across Sussex was launched in September 2019. Funding was awarded to the Sussex Clinical Commissioning Groups to lead the 12-month project.

The Community Ambassador Project will support the Sussex Health and Care Partnership to:

  • Increase the amount of feedback and intelligence we receive from our patients, carers and communities, which in turn ensures our services are responsive to need.
  • Embed the “lay” perspective in Sussex wide NHS programmes.
  • Increase our reach to communities we struggle to hear from.
  • Support our commissioners to ensure that the patient view is central to commissioning plans for specific pathways.

A Task and Finish Group was established to oversee the design and development of the project; whose members included Healthwatch, four members of the public, a voluntary and community organisation, CCG staff, Local Authority staff, and representatives from the CCG Public Involvement Team.

We want to hear about what our Community Ambassadors have been doing in their voluntary roles. Please use this space to share what you have been doing as a Community Ambassador:

We want to hear about what our Community Ambassadors have been doing in their voluntary roles - whether it is attending an event, committee or raising awareness of a campaign. Please use this space to share what you have been doing as a Community Ambassador. 

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