Brighton & Hove Mental Health Crisis House Service

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Please share your experiences and views to help shape mental health crisis house services in Brighton & Hove in our survey, which should take around 12 minutes to complete.

NHS Brighton & Hove Clinical Commissioning Group (CCG) are developing a Crisis House in Brighton & Hove, and we want to hear from you about how we can shape this service.

Everyone who completes a survey will be entered into a prize draw for the chance to receive a £50 shopping voucher. If you would like to be entered in the draw, please provide your contact details at the end of this survey.

If you are a member of staff supporting patients within these services, we also want to hear from you in this staff and referrer survey

The surveys will be open until 9am on Monday 16 August 2021.


What is a Mental Health Crisis House Service?

A mental health crisis can be described as feeling at breaking point, and needing help urgently. For example:

  • When a person is at risk of hurting themselves or others
  • When someone is unable to care for themselves or function effectively in the community
  • Someone might be having thoughts or plans to harm themselves or take their own life
  • When a person is in distress
  • Someone may be feeling extremely anxious and having panic attacks or flashbacks
  • Someone may be having an episode of hypomania or mania (feeling very high) or psychosis (maybe hearing voices or feeling paranoid)

Brighton & Hove CCG commissions a range of crisis services for people with mental health needs in Brighton and Hove, including:

  • The Haven; A dedicated mental health crisis assessment facility
  • Crisis Resolution and Home Treatment Team; Crisis support provided in people’s own homes
  • Mental Health Rapid Response Service; Urgent response service when people are in a mental health crisis and at immediate risk of harming themselves or others
  • Mental Health Liaison Team; Mental health team who provide mental health assessments for people who are inpatients at a general hospital or attending A&E
  • Staying Well Service; Crisis Café offering out of hours support for those in a mental health crisis or at risk of a crisis
  • Sussex Mental Healthline; 24/7 telephone service offering listening support, advice, information and signposting to anyone experiencing difficulties with their mental health (including people experiencing a crisis)

The Crisis House will provide intensive short term support and accommodation (e.g. up to 7 days) to people experiencing a deterioration in their mental health and are reaching a “crisis point”. The aim of the service is to help prevent people’s mental health deteriorating further, provide them with a safe and comfortable environment, and avoid the need for people to go into hospital where possible. The house will be based in the community with 24/7 staffing and will be available to adults aged 18 years and over.

We want to hear your thoughts about our plans for a crisis house. What would you expect from a crisis house? What might be helpful for a crisis house to provide or do? What might be unhelpful?

The feedback, experiences and views you share will help to us to inform and shape mental health crisis services in the future.

Thank-you for taking part in our survey


Your data and privacy

All responses are handled anonymously and confidentially. We are committed to protecting your privacy, in accordance with the Data Protection Act 2018 and will not use any information we may hold about you for any purpose other than that for which it was collected. Under no circumstances is your data used for anything other than the purpose for which it has been collected.

Please share your experiences and views to help shape mental health crisis house services in Brighton & Hove in our survey, which should take around 12 minutes to complete.

NHS Brighton & Hove Clinical Commissioning Group (CCG) are developing a Crisis House in Brighton & Hove, and we want to hear from you about how we can shape this service.

Everyone who completes a survey will be entered into a prize draw for the chance to receive a £50 shopping voucher. If you would like to be entered in the draw, please provide your contact details at the end of this survey.

If you are a member of staff supporting patients within these services, we also want to hear from you in this staff and referrer survey

The surveys will be open until 9am on Monday 16 August 2021.


What is a Mental Health Crisis House Service?

A mental health crisis can be described as feeling at breaking point, and needing help urgently. For example:

  • When a person is at risk of hurting themselves or others
  • When someone is unable to care for themselves or function effectively in the community
  • Someone might be having thoughts or plans to harm themselves or take their own life
  • When a person is in distress
  • Someone may be feeling extremely anxious and having panic attacks or flashbacks
  • Someone may be having an episode of hypomania or mania (feeling very high) or psychosis (maybe hearing voices or feeling paranoid)

Brighton & Hove CCG commissions a range of crisis services for people with mental health needs in Brighton and Hove, including:

  • The Haven; A dedicated mental health crisis assessment facility
  • Crisis Resolution and Home Treatment Team; Crisis support provided in people’s own homes
  • Mental Health Rapid Response Service; Urgent response service when people are in a mental health crisis and at immediate risk of harming themselves or others
  • Mental Health Liaison Team; Mental health team who provide mental health assessments for people who are inpatients at a general hospital or attending A&E
  • Staying Well Service; Crisis Café offering out of hours support for those in a mental health crisis or at risk of a crisis
  • Sussex Mental Healthline; 24/7 telephone service offering listening support, advice, information and signposting to anyone experiencing difficulties with their mental health (including people experiencing a crisis)

The Crisis House will provide intensive short term support and accommodation (e.g. up to 7 days) to people experiencing a deterioration in their mental health and are reaching a “crisis point”. The aim of the service is to help prevent people’s mental health deteriorating further, provide them with a safe and comfortable environment, and avoid the need for people to go into hospital where possible. The house will be based in the community with 24/7 staffing and will be available to adults aged 18 years and over.

We want to hear your thoughts about our plans for a crisis house. What would you expect from a crisis house? What might be helpful for a crisis house to provide or do? What might be unhelpful?

The feedback, experiences and views you share will help to us to inform and shape mental health crisis services in the future.

Thank-you for taking part in our survey


Your data and privacy

All responses are handled anonymously and confidentially. We are committed to protecting your privacy, in accordance with the Data Protection Act 2018 and will not use any information we may hold about you for any purpose other than that for which it was collected. Under no circumstances is your data used for anything other than the purpose for which it has been collected.